I need to modify the survey after it started

Problem:

After a survey was created, posted on the web and already received responses, you determine that you have some syntax errors, or that you missed an important question. It's safe to change the survey after it started?

How to solve:

After you receive the first survey results, you shouldn't make any changes in the survey file, otherwise you have the risk to loose all the previous collected survey responses.

You should not:

  • Add survey pages, questions or answers
  • Delete survey pages, questions or answers
  • Move survey pages, questions or answers

    If you do, the internal structure of the survey will change and won't match the survey responses already submitted. Then, Mediate Survey won't recognize old survey responses.

    There is no undo, so be careful not to do any of the mentioned actions unless you're decided to discard previous survey responses.

    However, you can do some changes to the survey and create the script again, without changing the internal structure.

    It's safe to:

  • Edit the text of a page, question or answer to correct syntax error
  • Change the filtering options by date and ip & cookie
  • Change the database parameters

    If you do these changes, you can re-create the survey script files and upload them to the web server, and continue to receive responses

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