I've tried just about every possible combination of file paths but always get this error message. File not found.

Almost all webserver configurations don't allow relative paths in their functions due to security restrictions.

With relative paths, it always depend on the script location to retrieve a file, but with full paths, no matter where the script is located in the server, it always access the same file, making it more secure.

If you don't know the file's location path please contact your web hosting provider.