FAQ
What's eSellerate?

eSellerate is a software commerce provider specializing in the sale and delivery of digital goods. Purchasing online through the eSellerate system is fast, easy and completely secure.

Bebosoft and many other software developers use eSellerate as the seller systems to process credit cards online.

 
Will I be charged taxes?

If the purchase is made in the United States, depending on your payment method: credit card or PayPal, you will be charged sales taxes.

Purchasing with a credit card

If you are going to make a credit card payment, we use eSellerate.net as our credit card processor and they charge sales tax on seven (7) USA states:

Colorado
Georgia
Illinois
Iowa
Minnesota
Nebraska
Utah

If you're tax exempt and made a purchase from any of these states, write an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it with your order number and specify that you're tax exempt. They will refund the sales tax to your credit card. Make sure that you include all the information that you have for your tax exemption status.

Purchasing with PayPal

If you use PayPal to make a payment, even if you use a credit card with PayPal, we'll charge sales tax in the State of Florida.

If you're tax exempt, you'll need to fax us your tax exemption certificate. In addition, we can give you another link to where you can purchase with PayPal without paying sales tax in Florida.

If you reside and have a billing address in any state outside of Florida, you will not be charged sales tax if you use PayPal.

 
My Email address changed, I can no longer retrieve my serial number

For security reasons, you will have to provide us (through technical support) the following information to prove your ownership of the software:

- Your Full Name: (same as used when you paid)
- Old Email Address: (same as used when you paid)
- New Email Address: (this will replace your old address)
- Address, ZIP Code: (same as used when you paid)
- Telephone number: (where we could contact you if additional information is needed)

When we verify that you are the software owner, we will replace your email address in our records, and you will use the same traditional way to get your serial number back.

 
Can I get the last version using my current serial number?

Forms To Go licensing is based on updates fee. When you buy Forms To Go, you will get all the updates with bug fixes and new features for 1 year from date of purchase. After one year, you can continue using your current version of Forms To Go, but any new version released after that year will require you to buy a license for an additional year of updates.

 
Can I purchase the software with PayPal?

Yes you can through our online store.

After making the purchase with PayPal, please allow from 2 to 12 hours to receive the serial number by email since it is processed manually by our sales department.

If you need the serial number immediatly after your purchase, you must use the credit card method via eSellerate.

 
I don't want to purchase online, can I purchase by phone?

We have suspended telephone and fax orders on March 21, 2004.

The only method to purchase our software is through our web store with your credit card.

 
I've lost the serial number to activate my software, how can I retrieve it?

You can retrieve all serial numbers of any Bebosoft’s software you have purchased at:

http://store.eSellerate.net/support/

Note: You must use the same email address that you used when you paid for the software.

 
Can't type the name and/or serial number on the register product window

If you are trying to write your name and/or serial number on the register product window and it doesn't work, close the window and try again.

We have detected that switching between applications (e.g. from register product to email window) could cause that the entry fields get blocked. To correct this, you can close the window and reopen it, or copy the data for the field from another application and paste it.

We are already working on this issue.

 
I've paid for the software, but I haven't received the serial number to register the software

Once you have paid for the product, receiving the serial number will depend on your payment method. If you pay with Paypal, you will have to wait for at least 2 days to receive your serial number by email. But if you pay directly via eSellerate, you will see your serial number right in your online bill, and will also receive an email including it.

If you don't receive the email, you can retrieve your serial number here:

http://store.eSellerate.net/support/

 
What kind of support will I get when paying and registering the software I buy?

All users, who pay and register Bebosoft software will receive direct email support. You will need to add your serial number on the email request to get direct email support for specific software.

We do not have phone support.

Users can also access our free support forum to get support regarding our software, whether you are a registered user or not.

The forum is intended to answer all requests people may have about our software. As open "arenas", everyone benefits from others' answers, and you can help another user to get through an issue or even make suggestions, and more.

Feel free to try it!